Leading Midwest legal services firm was challenged with organizing and managing it's 65,000+ cases. Pivotalogic conducted a companywide assessment to better understand the client's challenges.
The assessment exposed shortfalls in applications, hardware, connectivity, and end-user experience. 15 percent of end-users experienced lost productivity due to the inability to perform tasks.
74 percent of users said they would not recommend the current Customer Management Software. The assessment revealed it was outdated and inadequate for current and future needs. Feedback also provided the need for mobile access anywhere from courtrooms to home offices.
Pivotalogic implemented it's Cloud-as-a-Service (Azure) secure platform with a state of the art case management software. Additionally, the solution included offsite data backup, enhanced network capacity and 24x7x365 proactive monitoring & management to ensure a positive end-user experience.
Combined with Pivotalogic's Cloud-as-a-Service (Azure) secure platform and state of the art case management software, the client was able to increase their employee's productivity by 15%. This provided any time, anywhere access to data and case files improving their firm's competitive advantage and track record for amazing customer service.