In a detailed perusal of the newly updated terms, two sections - 10.2 and 10.4 - stand out for their broad-ranging implications on how Zoom is permitted to utilize user data. These sections establish Zoom's rights to compile and utilize "Service Generated Data," which is any telemetry data, product usage data, diagnostic data, and similar content or data that Zoom collects in connection with users' use of their services or software.
Zoom's updated policy states that all rights to Service Generated Data are retained solely by Zoom. This extends to Zoom's rights to modify, distribute, process, share, maintain, and store such data "for any purpose, to the extent and in the manner permitted under applicable law."
What raises alarm is the explicit mention of the company's right to use this data for machine learning and artificial intelligence, including training and tuning of algorithms and models. This effectively allows Zoom to train its AI on customer content without providing an opt-out option, a decision that is likely to spark significant debate about user privacy and consent.